top of page

SMS Terms & Conditions

​

 

Consent for SMS Communication:

SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes

​

Types of SMS Communications from CAF CPS

1. Customers and Guests:
SMS notifications are sent to both registered customers and guests providing updates on their claims or other pertinent information. These messages are designed to ensure timely and efficient communication.

​

Examples:

“Your claim has been received and is now under review. You will receive further updates shortly.”

“A reminder: Please submit your signed settlement agreement to proceed with your claim.”

​

2. Claim Process Updates:
Messages related specifically to the claims process, offering real-time updates on the status of claims, onboarding materials for new claims, or requests for additional documentation to expedite the process.

​

Examples:

“Your claim status has been updated to ‘Under Evaluation.’ Check your email for details.”

“To complete your claim, please upload a detailed list of damaged or missing items.”

​

3. Notifications and Reminders:
Periodic notifications to remind customers of pending actions or provide essential information related to their claims or account.

​

Examples:

“Your claim deadline is approaching! Submit any pending documentation to CAF CPS.”

“Reminder: You have a settlement offer waiting for review. Please check your emails.”

​

4. Service Announcements:
General updates about system maintenance, service availability, or new features in the customer portal.

Examples:

“CAF CPS will undergo scheduled maintenance. Claim updates will resume after completion.”

“We’ve added new features to your claims portal! Log in today to explore.”

​​

Standard messaging disclosures:

​This framework ensures transparent and efficient communication tailored to customers' needs throughout the claims process.

​

bottom of page