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FILING A CLAIM
We understand the frustration that comes with experiencing damage or loss during your move. To assist us in addressing your concerns, please click on one of the two claim form buttons below. This will help us gather the necessary information to begin processing your claim. We appreciate your cooperation and look forward to resolving this matter.
How to file your claim?
Phase 1
Filing of a claim
To initiate your claim submission, click on the "File A Claim" tab. Once there, kindly complete all required fields with accurate and detailed information to ensure a smooth processing of your claim.
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During the completion of the form, you will have the opportunity to upload any supporting documentation relevant to your claim. This may include, but is not limited to, photographs of the damaged or lost items, copies of your moving contract, inventory lists, and any additional paperwork provided by your moving company.
If you are unable to upload these documents through the online form, you may also submit them via email. Please ensure that all attachments are clear and properly labeled to facilitate the review process.
Should you require any further assistance or have any questions regarding the submission process, do not hesitate to contact us.
Phase 2
Claims Acknowledgment & Submission Guidelines
Upon submitting your claim, you will receive an automatic confirmation email containing a link to an attachment titled "Claims Filing Procedures and Terms." This document provides all necessary information about the claims process, including important terms and conditions.
To ensure a smooth processing of your claim, you will need to provide the following supporting documents:
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Proof of damage – Clearly labeled photos of any damaged items.
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Relevant moving documentation – Copies of all documents provided by your moving company, including the contract, Bill of Lading, and inventory list.
Please ensure all required documentation is submitted to cs@cafcps.org to proceed with your claim evaluation
Phase 3
Data collecting and processing of your claim
Upon submission of your claim package, it will be forwarded to our Claims Analyst Department, where a dedicated specialist will thoroughly review all the data provided and work toward reaching a resolution. All materials submitted will be carefully evaluated during the claims process, and any necessary parties will be promptly contacted. Should additional documentation be required during the evaluation that was not previously provided, we will reach out to you via email or phone to request the necessary information.
Please be advised that if your claim package is incomplete or if we are awaiting further documentation from you, the processing of your claim may be delayed. Kindly note that failure to provide the requested documentation may result in the denial of your claim.
Phase 4
Settlement letter and agreement with your moving provider
Once your moving provider determines the settlement amount for your claim, our Claims Analyst Department will issue a Settlement Letter to you via email. This letter will outline the details of the settlement offer, as well as the conditions associated with accepting it. You will be required to sign and have the settlement letter notarized before returning it to us.
Upon receiving your signed and notarized settlement letter, we will send you a confirmation of receipt, and the document will be forwarded to your moving company to initiate the release of your payment. Please note that we are a third-party claims processing company and not your moving provider. As such, your contractual agreement is with the moving company, and they are responsible for processing and issuing your claim payment.
Phase 5
How to dispute your settlement letter (If needed)
If you are not satisfied with the settlement letter provided, you must respond directly to the email containing the settlement offer with a formal dispute request. In your reply, please include a detailed explanation of the reasons for your dispute, addressing any specific questions or concerns. Additionally, if there is any supporting documentation that was not submitted previously, kindly attach it to this email as well. This will ensure that our Senior Analyst can thoroughly review your case with all relevant information.
Once your dispute is received, you will receive an acknowledgment email confirming its receipt. Our Senior Analyst will then carefully review your case, including any newly submitted data, to ensure all aspects are taken into consideration.
CAF SERVICES
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CAF Claims Department
CAF Moving Claims is a third-party administration company whose primary function is to provide moving companies with claims processing and customer service.
CAF Arbitration Referral Program
CAF Arbitration Referral Program is an option for dispute resolution for household goods claims when a settlement through the standard claim process cannot be reached.
CAF Tariff Referral
CAF Moving Claim also specializes in moving tariff refferal, get in contact with us to have a custom tariff made for your moving company